Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you contact us for services, schedule appointments, or communicate with us. This may include:

• Name and contact information (email address, phone number, mailing address)
• Vehicle information (make, model, year, VIN when necessary for service)
• Service history and preferences
• Payment information (processed securely through third-party payment processors)
• Communications with our team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our automotive services
• Process appointments and service requests
• Communicate with you about your vehicle and our services
• Send you service reminders and maintenance recommendations
• Process payments and maintain service records
• Comply with legal obligations and resolve disputes
• Improve our website and customer experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our business, such as payment processors or appointment scheduling services
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred
• With Your Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and digital records

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website functionality and content
• Provide relevant information and services

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Service records: Maintained for warranty and legal purposes
• Contact information: Retained while you remain a customer
• Payment information: Retained as required by law and for dispute resolution
• Website usage data: Typically retained for analytical purposes

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes (if applicable)

Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: