Last updated: January 1, 2024
By accessing our website or using our automotive services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Suspense Automotive provides professional automotive repair services, including but not limited to:
All services are performed by qualified technicians using appropriate tools and quality parts.
Appointments: Service appointments are scheduled based on availability. We reserve the right to reschedule appointments due to unforeseen circumstances.
Estimates: We provide free estimates for most services. Estimates are valid for 30 days and may change if additional issues are discovered during service.
Authorization: Work will not begin without your explicit authorization. Additional work discovered during service will require separate authorization.
Payment is due upon completion of services unless other arrangements have been made in advance. We accept:
A service charge may be applied to returned checks. Late payment fees may apply to approved credit accounts.
Parts Warranty: New parts are covered by manufacturer warranty. Used or remanufactured parts carry limited warranty as specified at time of service.
Labor Warranty: Our labor is warranted for 12 months from the date of service for defects in workmanship.
Warranty Limitations: Warranty does not cover:
Liability Limitation: Our liability is limited to the cost of the service performed. We are not responsible for consequential damages, lost time, or inconvenience.
As a customer, you agree to:
Vehicles left on our premises are stored at the owner's risk. We are not responsible for theft, vandalism, or damage while vehicles are in our custody.
Vehicles not picked up within 30 days of service completion may be considered abandoned. Storage fees will apply, and we reserve the right to dispose of abandoned vehicles in accordance with local laws.
Service Cancellation: Appointments may be cancelled up to 24 hours in advance without penalty. Same-day cancellations may incur a service fee.
Refunds: Refunds are considered on a case-by-case basis for unsatisfactory work. Parts that have been installed and services that have been performed are generally not refundable unless there is a defect in workmanship.
All content on our website, including text, graphics, logos, and images, is the property of Suspense Automotive and is protected by copyright and trademark laws. You may not use our content without written permission.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.
We strive to resolve all customer concerns promptly and fairly. If you have a dispute:
These terms are governed by the laws of the state in which our business operates.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have questions about these Terms of Service, please contact us:
Suspense Automotive
300 3rd St
(507) 847-5593
deborahcharles@suspautoexrpr.com